FAQ

CONTEST FAQ

Yes, if you are Indian citizen above 18 years of age.

You can visit our website www.awkevents.com/traveldiaries
You can choose any event that interests you and click on buy now and buy the tickets. For details visit “How it works” section on the website.

Yes, you can buy max 5 tickets on one Id(in your name only). This will increase the chance of winning.

Random winners will be selected based on the lucky draw. This will be announced live on our website and social networking platform.

No, tickets once bought cannot be cancelled or refunded.

A list of all winners will be displayed on our website and social networking platform till the event.

No. As it is an online draw, you can participate in the contest online only.

It cannot be transferred to any other event.

You can mail us on our helpline email id support@awkevents.com . Our team will contact you as soon as possible, maximum upto 48 hours.

STEP 1:- Choose The Event that Suits you..On The event detail page scroll to the Ticket section

STEP 2:- Out of 4 Given options.. Now Enter the draw with your travelling prefence from solo, couple or family
OR
If the event completely boggles your mind then Simply Confirm your place by purchasing the event at its original price.

STEP 3:- Now for one's who have entered the draw.. Live draw will be conducted on our website and other social media pages.
Where all the winners will be announced based on ticket numbers.
The winners will receive the confirmation and details on their registered email addresses and Mobile numbers

STPE 4:- Sit back relaxx and Start packing your bags for your upcoming event to begin
Thanks in advance

WEBSITE QUESTIONNAIRE

Click on the 'Register' link on the homepage of Awkevents.com. Enter your full name, Email id., contact number, password and click on 'Submit' and you are registered with us.

Although registering is not a compulsion, we would suggest you to register on our website, since it would allow you to view your entire booking history and avail the exciting offers.

Well, the simplest reason being that it is for the security of your transaction and also so that the booking confirmation can be sent to you via SMS. What's more, you also get the dope on discounts and offers.

By registering, you get access to your booking history on the site. You can also opt to get information on special offers.

On the Awkevents.com home page, enter your username in the login box on the top right hand corner, click on the Forgot Password link, and the password will be emailed to you on the email address registered with us.

You are allowed a maximum of 5 tickets per transaction in each area category. The maximum quantity of tickets available may vary from time to time.

As soon as your booking is confirmed, a confirmation e-mail and SMS containing your booking details is sent across to the contact details entered while booking. In case you have not received the confirmation e-mail/SMS, please click on the 'Resend Confirmation' button on the homepage and enter the contact details used while transacting, a confirmation e-mail/SMS would be resent to you. In case if you do not receive email on your inbox, kindly check spam box.

In case your confirmation details are lost, click on the 'Resend Confirmation' link on the website to resend the confirmation e-mail and SMS. Alternately, contact us on *inset link* *helpline number*.

Yes. It is necessary to carry Id card and transaction details for the verification purpose of the owner of the tickets. This is to ensure that the person booking the ticket is the bonafide owner of the card.

We have the below modes of payment available for purchasing tickets:

Website:
1. QuickPays
2. Debit/Credit Card
3. Netbanking
4 Cash Card / Mobile / Wallet
6. Gift Voucher

The CVV is a 3 digit code embossed or imprinted on the reverse side of Visa and MasterCard credit cards. This is an extra security measure to ensure that you have access or physical possession of the credit card itself in order to use the CVV code.
For Visa and MasterCard credit cards, the CVV is a 3 digit number embossed or imprinted on the reverse side of the card.

This is a very rare situation, and can occur in case of a network fluctuation at the venue at the time of confirming the transaction. In this case, a reverse request for the charge on your card will be sent by us the same day to the bank.

As per our company policy, we send a reverse request to the bank by the end of the day. Depending on each bank's policy, it can sometimes take up to 15 working days for the reversal to take effect.

As per our company's policy, a reversal request is sent to the bank by the end of the day from our end. It can take up to 10 working days for the reversal, depending upon the card issuing bank for the amount to reflect in your account. In a rare case, if it has been longer than 10 days, please feel free to contact us and we will take this up on priority with the bank to ensure the refund is done immediately.

All credit card and debit card payments on Awkevents are processed through secure and trusted payment gateways managed by leading Indian banks. Banks in India now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

For security reasons you may receive a call/email from risk management team at Awkevents, all you need to do is email the requested documents mentioned in the mail so that our team can do the necessary verifications and authenticate your transaction. Please ensure not to mention your card number, pin number or any other confidential details over the call/email to avoid any disputes. Awkevents will not ask any such confidential details of any card or account holders

We have optimized the website to offer the best user experience, we request you to once kindly check your connection with your Internet Service Provider.

We are sorry for this unlikely inconvenience. If your booking process fails during a payment process, we will notify you if any erroneous charges have been incurred and reverse any amount charged within 3 weeks.

In order to have an update of your transaction, please 'Sign In' with your Awkevents registered user id. before transacting. Incase you have booked tickets without singning in, the bookings would not reflect in the booking history.

It only takes a few steps to reset the password on your Awkevents account. Go to your Awkevents profile and hit on change password, then enter your previous and new password. If you forget your password enter your email on the login page and click on forget password link. Shortly after, you should receive an email with a link to create a new password for your Awkevents account. If you don't receive the email, check your spam folder.

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